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We offer a 2-week free trial that includes access to all basic features and allows you to create up to 10 AR markers. No credit card is required to start the trial.
At the end of the trial, you can choose to continue with either the pay-as-you-go plan or one of our subscription tiers. If you don't choose a plan, your account will be paused, but you won't lose any data or created markers.
Yes, you can upgrade to a paid plan at any time during your trial.
Yes, all AR markers created, whether during the free trial or on any plan, provide permanent access once created.
We offer a pay-as-you-go plan and three subscription tiers: Starter, Professional, and Enterprise. We also provide a 2-week free trial for new users.
With the pay-as-you-go plan, you pay $9 per AR marker created, with no monthly fee. This plan is ideal for occasional users or those just starting out.
Subscription tiers offer a lower per-marker cost and include a set number of markers each month. They also provide additional features like advanced analytics and priority support.
If you expect to create more than 10 markers per month, a subscription tier will likely be more cost-effective. The free trial can help you gauge your usage before deciding.
You can create additional markers at a discounted rate, which varies by tier.
Yes, you can switch between pay-as-you-go and subscription tiers, or between different subscription tiers, at any time. Changes will be reflected in your next billing cycle.
All tiers include access to our CRM with real-time analytics. Higher tiers offer more advanced analytics features, with the Enterprise tier providing custom analytics dashboards.
We offer two white-labeling options: Basic and Premium. These allow you to customize the app appearance and, with the Premium option, remove tiARt branding.
The Enterprise tier includes API access for integration with your existing systems. Additional API access can be purchased for other tiers.
Consider your expected monthly volume of AR markers and the features you need. The Starter tier is great for small businesses or those just getting started with AR. Professional is ideal for growing businesses with higher volume needs, while Enterprise is designed for large-scale operations requiring unlimited markers and custom solutions.
We provide customer support via email for all our plans. Our team is committed to responding to all inquiries promptly and thoroughly.
For Starter plan customers, we aim to respond within 48 hours. Growth plan customers receive priority support with responses within 24 hours. Premium plan customers have a dedicated account manager for more personalized support.
Currently, we provide all our support via email. This allows us to give thorough, documented responses to all inquiries and ensures that all communication is tracked for future reference.
You can reach our support team by emailing tiart.care@gmail.com. Please include your account information and a detailed description of your question or issue for the fastest response.
While all support is handled via email, we prioritize urgent issues. Please mark your email as "Urgent" in the subject line, and we'll do our best to address it as quickly as possible.
Our analytics are updated in real-time, allowing you to see customer interactions with your AR-enabled products as they happen.
We store your analytics data for up to 12 months. If you need longer-term data storage, please contact our support team to discuss options.